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Administrative Support Skills

Having effective administrative skills is essential in today’s work environment. Being organized, punctual and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavour you pursue. Think of it. The current business environment is filled with many sources of information, and you have to take that information and analyse it, prioritize it, and process it to the extent where value is achieve for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles and leverage resources effectively.

In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skilfully. The practices presented in this module will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts everyday is the key to changing and adopting new behaviours in a short amount of time.

Administrative Support Course Outline:

Module One: Getting Started
Workshop Objectives
Module Two: Getting Organized (Part One)
Managing Electronic Files - Keeping Track of the Paper Trail - Making the Most of Voice Mail
Module Three: Getting Organized (Part Two)
Keeping Your Workspace Organized - Using a To-Do Book - The Extra Mile: Adding Project Management Techniques to Your Toolbox
Module Four: Managing Time
Managing Your Time - Keeping Others on Track - Maintaining Schedules
Module Five: Getting It All Done On Time
Prioritizing - The Secret to Staying on Track - Goal Setting
Module Six: Special Tasks
Planning Small Meetings - Planning Large Meetings - Organizing Travel
Module Seven: Verbal Communication Skills
Listening and Hearing: They Aren’t the Same - Asking Questions - Communicating with Power
Module Eight: Non-Verbal Communication Skills
Body Language - The Signals You Send to Others - It’s not what you Say, It’s how you Say It
Module Nine: Empowering Yourself
Being Assertive - Resolving Conflict - Building Consensus - Making Decisions
Module Ten: The Team of Two
Working with Your Manager - Influencing Skills - What to Do in Sticky Situations
Module Eleven: Taking Care of Yourself
Ergonomics - Stress Management - Dealing with a Heavy Workload
Module Twelve: Wrapping Up
Words from the Wise