Benjamin Franklin once said, “In this world nothing can be
said to be certain, except death and taxes.” We would add a third
item to his list: anger. Anger can be an incredibly damaging force,
costing people their jobs, personal relationships, and even their
lives when it gets out of hand. However, since everyone experiences
anger, it is important to have constructive approaches to manage it
effectively. This workshop will help teach participants how to
identify their anger triggers and what to do when they get angry.
Workshop
outline:
Module One: Getting Started
Icebreaker Ground rules - The parking lot - Workshop objectives -
Action plans and evaluation forms
Module Two: Understanding Anger
The Cycle of Anger - Understanding Fight or Flight - Common
Myths About Anger Module Three: Do’s and Don’ts
Unhelpful Ways of Dealing with Anger - Helpful Ways of Dealing with
Anger
Module Four: Gaining Control
A Word of Warning - Using Coping Thoughts - Using Relaxation
Techniques - Blowing off Some Steam
Module Five: Separate the People from the Problem
Objective vs. Subjective Language - Identifying the Problem - Using
“I” Messages
Module Six: Working on the Problem
Using Constructive Disagreement - Negotiation Tips - Building
Consensus - Identifying Solutions
Module Seven: Solving the Problem
Choosing a Solution - Making a Plan - Getting it Done
Module Eight: A Personal Plan
Understanding Hot Buttons - Identifying Your Hot Buttons - A
Personal Anger Log
Module Nine: The Triple A Approach
Alter - Avoid - Accept
Module Ten: Dealing with Angry People
Understanding the Energy Curve - De-Escalation Techniques - When to
Back Away and What To Do Next
Module Eleven: Pulling it All Together
Process Overview - Putting it Into Action
Module Twelve: Wrapping Up
Words from the Wise - Review of Parking Lot - Lessons Learned -
Completion of Action Plans and Evaluations
|
Instructor Guide |
107 |
pages |
Participant Guide |
65 |
pages |
Slides |
43 |