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Communication Strategies 

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

Communication Strategies Course Outline:

Module One: Getting Started
Icebreaker - Ground rules - The parking lot - Workshop objectives - Action plans and evaluation forms
Module Two: The Big Picture
What is Communication? - How Do We Communicate?
Module Three: Basic Verbal Communication Skills
Varying the Pitch of Your Voice - Using Tone to Your Advantage - Monitoring Your Speed
Module Four: Advanced Verbal Communication Skills
Speaking Like a STAR
Module Five: Non-Verbal Communication Skills
Body Language - The Meaning of Gestures
Module Six: More on Listening
A Word from President Roosevelt - Being an Active Listener - The Signals You Send to Others
Module Seven: Asking Good Questions
Open Questions - Closed Questions - Probing Questions
Module Eight: Using Appreciative Inquiry
The Four Stages - The Purpose of AI - Examples and Case Studies
Module Nine: Bringing People to Your Side
A Dash of Emotion - Plenty of Facts - Bringing it All Together
Module Ten: Making Small Talk
Level One: General Topics - Level Two: Sharing Your Ideas and Thoughts - Level Three: Sharing Your Experiences
Module Eleven: Overcoming Common Barriers
Language Differences - Cultural Differences - Different Place, Same Time
Module Twelve: Wrapping Up
Words from the Wise - Review of Parking Lot - Lessons Learned - Completion of Action Plans and Evaluations