Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.

Workshop outline:

Module One: Getting Started
Icebreaker - Ground rules - The parking lot - Workshop objectives - Action plans and evaluation forms

Module Two: An Introduction to Conflict Resolution
What is Conflict? - What is Conflict Resolution? - Understanding the Conflict Resolution Process

Module Three: Conflict Resolution with the Thomas-Kilmann Instrument
Collaborating - Competing - Compromising - Accommodating - Avoiding

Module Four: Creating an Effective Atmosphere
Neutralizing Emotions - Setting Ground Rules - Choosing the Time and Place

Module Five: Creating Mutual Understanding
What Do I Want? - What Do They Want? - What Do We Want?

Module Six: Focusing on Individual Needs
Finding Common Ground - Building Positive Energy and Goodwill - Strengthening Your Partnership

Module Seven: Getting to the Root Cause
Examining Root Causes - Creating a Cause and Effect Diagram - The Importance of Forgiveness - Identifying the Benefits of Resolution

Module Eight: Generating Options
Generate, Don't Evaluate - Creating Mutual Gain Options and Multiple Option Solutions - Digging Deeper into Your Options

Module Nine: Building a Solution
Creating Criteria - Creating a Shortlist - Choosing a Solutions - Building a Plan

Module Ten: the Short Version of the Process
Evaluating the Situation - Choosing Your Steps - Creating an Action Plan - Using Individual Process Steps

Module Eleven: Additional Tools
Stress and Anger Management Techniques - The Agreement Frame - Asking Open Questions

Module Twelve: Wrapping Up
Words from the Wise - Review of Parking Lot - Lessons Learned - Completion of Action Plans and Evaluations

Instructor Guide

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Participant Guide

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Slides

Vital Skills Workshops

For your key people

OUR UK-based facilitators will run your Vital Skills Workshops either at your own premises, or at a convenient off-site venue.

All facilitators have advanced degrees and/or professional qualifications in their field.

Vital Skills Workshops run for 5 to 6 hours and are ideal for groups of 5-25. more

YOUR INVESTMENT

Course & Facilitator

FEES FOR a Vital Skills Workshop in the UK start from �690, depending on the course. Request a Proposal

Travel Expenses

NO CHARGE for travel within 120 miles of London. Actual and reasonable travel expenses are charged for other locations.

Outside the UK? Request a Proposal

Course Materials

EACH participant receives a Vital Skills workshop folder, pen and handouts at �9 per person.

Venue and catering

YOU CAN arrange your own venue and catering, or we can arrange a suitable venue.

Request a Proposal

Are you a trainer?

Use our

Vital Skills material

IF YOU would like to facilitate Vital Skills Workshops, for your own organisation, or external clients, we can provide the high quality learning resources you need.

Facilitator guide
Participant guide
Course Handouts
PowerPoint Slides

Partner with PARNELL and deliver Vital Skills Workshops based on our extensive library of quality learning resources, covering a wide and growing range of subjects.

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