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Creative Problem Solving 

Have you ever found yourself in a situation where…
- You needed to solve a tough customer issue?
- You had to make a major purchase?
- You had to assign chores in the family?
We all solve problems of every size every day. This workshop will give participants some processes and tools to make their problem solving effective and creative, and to help them create win-win situations.

Creative Problem Solving Course Outline:

Module One: Getting Started
Icebreaker - Ground rules - The parking lot - Workshop objectives - Action plans and evaluation forms
Module Two: The Problem-Solving Method
Introduction to Six-Step Process - Problem Definition - Information Gathering - Generating Possible Solutions - Analysing the Solutions - Selecting the Best Solution(s) - Planning the Next Course Of Action (Next Steps)
Module Three: Problem Definition
Identifying the Problem - PAG vs. PAU - Determining the Scope - Writing the Problem Statement
Module Four: Information Gathering
Understanding Types of Information - Identifying Key Questions - Developing Criteria
Module Five: Brainstorming Basics
Creating a Creative Space - Setting the Ground Rules - Generating Ideas
Module Six: Generating Solutions, Part One
Logistical Solutions - Using Affinity Diagrams - Word-Chaining
Module Seven: Generating Solutions, Part Two
Using the Box Method - Using the Six Thinking Hats - Using the Blink Method
Module Eight: Evaluating Solutions
Developing Criteria - Using Cost/Benefit Analysis - Group Voting
Module Nine: Selecting a Solution
Doing a Final Analysis - Facts vs. Intuition - Refining and Re-Refining the Shortlist
Module Ten: Planning Your Next Steps
Identifying Tasks - Identifying Resources - Evaluating and Adapting
Module Eleven: Recording Lessons Learned
Planning the Follow-Up Meeting - Celebrating Successes - Identifying Improvements
Module Twelve: Wrapping Up
Words from the Wise - Review of Parking Lot - Lessons Learned - Completion of Action Plans and Evaluations