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Facilitation Skills

Facilitation is often referred to
as the new cornerstone of management philosophy. With its focus on
fairness and creating an easy decision making, facilitation can make any
organization make better decisions. This workshop will give participants
an understanding of what facilitation is all about, as well as some
tools that they can use to facilitate small meetings.
Managers who fail to learn facilitation skills are getting buried.
Their traditional “direct control” approach to managing just does not
work when there is so much to do and so little time to do it
Richard Weaver & John Farrell
What is Facilitation
Facilitation is a manner of handling group meetings in a way that takes
the focus away from just one leader, and instead distributes leadership
to all members of the group. There is premium on democracy, group
involvement and cooperation. The focus is not just on getting things
done, but also in feeling good about it.
Consultant Dave Sibbet defines facilitation as “the art of leading
people through processes towards agreed-upon objectives in a manner that
encourages participation, ownership and creativity from all involved.”
Facilitation is often contrasted with presentation, which is delivering
information or decisions to a group. Facilitation is group-centered
while presentation is leader-centered. For this reason, facilitation is
incompatible with an autocratic management style.
Example of the difference between facilitation and presentation:
FACILITATION: “How do you think the company can solve this problem? Any
ideas?”
PRESENTATION: “This is how we will solve the problem…”
By the end of this workshop, participants will be able to:
• Define facilitation and identify its purpose and benefits.
• Clarify the role and focus of a facilitator.
• Differentiate between process and content in the context of a group
discussion.
• Provide tips in choosing and preparing for facilitation.
• Identify a facilitator’s role when managing groups in each of Tuckman
and Jensen’s stages of group development: forming, storming, norming and
performing.
• Identify ways a facilitator can help a group reach a consensus: from
encouraging participation to choosing a solution.
• Provide guidelines in dealing with disruptions, dysfunctions and
difficult people in groups.
• Define what interventions are, when they are appropriate and how to
implement them.
Facilitation
Skills Course Outline:
Module One: Getting Started
Icebreaker - Ground rules - The parking lot - Workshop objectives -
Action plans and evaluation forms
Module Two: Understanding Facilitation
What is Facilitation? - What is a Facilitator? - When is Facilitation
Appropriate?
Module Three: Process vs. Content
About Process - About Content - A Facilitator's Focus
Module Four: Laying the Groundwork
Choosing a Facilitated Approach - Planning for a Facilitated Meeting -
Collecting Data
Module Five: Tuckman and Jensen's Model of Team Development
Stage One: Forming - Stage Two: Storming - Stage Three: Norming - Stage
Four: Performing
Module Six: Building Consensus
Encouraging Participation - Gathering Information - Presenting
Information - Synthesizing and Summarizing
Module Seven: Reaching a Decision Point
Identifying the Options - Creating a Short List - Choosing a Solution -
Using the Multi-Option Technique
Module Eight: Dealing with Difficult People
Addressing Disruptions - Common Types of Difficult People and How to
Handle Them - Helping the Group Resolve Issues on Their Own
Module Nine: Addressing Group Dysfunction
Using Ground Rules to Prevent Dysfunction - Restating and Reframing
Issues - Getting People Back on Track
Module Ten: About Intervention
Why Intervention May Be Necessary - When to Intervene - Levels of
Intervention
Module Eleven: Intervention Techniques
Using Your Processes - Boomerang it Back - ICE It: Identity, Check for
agreement, Evaluate how to Resolve
Module Twelve: Wrapping Up
Words from the Wise - Review of Parking Lot - Lessons Learned -
Completion of Action Plans and Evaluations
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Instructor Guide |
122 |
pages |
Participant Guide |
64 |
pages |
Slides |
48 |
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When you
purchase a courseware title from our library, you receive the resources you need to
present a one day course in that subject. You
receive the following files:
An attractive
course manual ready to print, bind and hand out to participants.
Editable
document.
Your comprehensive
guide to running this course as a one-day seminar. Editable
document.
The slides you
need to present this course professionally. Editable
document.
An additional
quick reference handout for participants. Editable
document.
You will have
the right to edit and rebrand this material and to use it as many
times as you like in your
organisation or training business.
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Our
courses are available as a three hour Webinar using GoToWebinar
technology.
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delivered live and in-person, we can provide a professionally
presented seminar at your premises, or at a conference or training
facility. more
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"If you are not entirely satisfied
with your first course material purchase, simply contact us within seven
days, undertake to delete the material and we will refund the full
purchase price."
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Course Director,
PARNELL Learning
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