▲PARNELL Learning www.parnell-learning.com

Interpersonal Skills 

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

Interpersonal Skills Course Outline:

Module One: Getting Started
Icebreaker - Ground rules - The parking lot - Workshop objectives - Action plans and evaluation forms
Module Two: Verbal Communication Skills
Listening and Hearing: They Aren’t the Same Thing - Asking Questions - Communicating with Power
Module Three: Non-Verbal Communication Skills
Body Language - The Signals You Send to Others - It’s Not What You Say, It’s How You Say It
Module Four: Making Small Talk and Moving Beyond
Starting a Conversation - The Four Levels of Conversation
Module Five: Moving a Conversation Along
Asking for Examples - Using Repetition - Using Summary Questions - Asking for Clarity and Completeness
Module Six: Remembering Names
Creating a Powerful Introduction - Using Mnemonics - Uh-Oh… I’ve Forgotten Your Name
Module Seven: Influencing Skills
Seeing the Other Side - Building a Bridge - Giving in Without Giving Up
Module Eight: Bringing People to Your Side
A Dash of Emotion - Plenty of Facts - Bringing it All Together
Module Nine: Sharing Your Opinion
Using I Messages - Disagreeing Constructively - Building Consensus
Module Ten: Negotiating Basics
Preparation - Opening - Bargaining - Closing
Module Eleven: Making an Impact
Creating a Powerful First Impression - Assessing a Situation - Being Zealous without Being Offensive
Module Twelve: Wrapping Up
Words from the Wise - Review of Parking Lot - Lessons Learned - Completion of Action Plans and Evaluations