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Supervising Others 

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Supervising Others Course Outline:

Module One: Getting Started
Icebreaker - Ground rules - The parking lot - Workshop objectives - Action plans and evaluation forms
Module Two: Setting Expectations
Defining the Requirements - Identifying Opportunities for Improvement and Growth - Setting Verbal Expectations - Putting Expectations in Writing
Module Three: Setting Goals
Understanding Cascading Goals - Setting SMART Goals - Helping Others Set Goals
Module Four: Assigning Work
General Principles - The Dictatorial Approach - The Apple-Picking Approach - The Collaborative Approach
Module Five: Degrees of Delegation
Level One: Complete Supervision - Level Two: Partial Supervision - Level Three: Complete Independence
Module Six: Implementing Delegation
Deciding to Delegate - To Whom Should You Delegate - Providing Instructions - Monitoring the Results - Troubleshooting Delegation
Module Seven: Providing Feedback
Characteristics of Good Feedback - Feedback Delivery Tools - Informal Feedback - Formal Feedback
Module Eight: Managing Your Time
The 80/20 rule - Prioritizing With the Urgent-Important Matrix - Using a Productivity Journal - Using Routines to Simplify Your Workday
Module Nine: Resolving Conflict
Using a Conflict Resolution Process - Maintaining Fairness - Seeking Help Within the Team - Seeking Help Outside the Team
Module Ten: Tips for Special Situations
What To Do If You’ve Been Promoted From Within The Team - What To Do If You’re Leading a Brand New Team - What To Do If You’re Taking on an Established Team
Module Eleven: A Survival Guide for the New Supervisor
Ask the Right Questions of the Right People - Go to Gemba - Keep Learning!
Module Twelve: Wrapping Up
Words from the Wise - Review of Parking Lot - Lessons Learned - Completion of Action Plans and Evaluations